Terms and Conditions

Last Updated: August 10, 2026

These Terms and Conditions govern your access to and use of the MindGood website, therapist directory, booking flows, online assessments, and related services available through mindgood.life and connected communications channels (collectively, the "Services"). MindGood is operated by Nextauras Global Solutions FZ LLC.

By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. What MindGood does

MindGood helps people discover therapists, compare languages and specialties, book appointments, complete self-guided assessments, and receive routine platform communications such as reminders, assessment results, and support messages.

MindGood is a platform and care-enablement service. Unless we explicitly say otherwise for a specific offering, therapy and clinical care are provided by the treating professional, not by MindGood itself.

2. Eligibility and acceptable use

You may use the Services only if you can form a binding agreement under applicable law and use the platform in a lawful, respectful, and non-abusive manner.

• Provide accurate account, booking, and contact information.
• Keep your login credentials secure and do not share your account access.
• Do not misuse assessments, booking flows, invite systems, or contact forms.
• Do not interfere with the platform, attempt unauthorized access, or scrape protected data.
• Do not impersonate another person, clinician, or organization.

If you are arranging services for another person, including a dependent, you are responsible for ensuring you have authority to do so and for the accuracy of the information you submit.

3. Accounts, bookings, and availability

Some features require you to create an account or share contact details. You are responsible for activity that takes place through your account.

Therapist availability, languages, pricing, and service details may change. A booking is subject to the availability and confirmation steps shown on the platform or sent in follow-up communications.

4. Payments

Fees shown on the platform are the fees applicable to the booking or service at the time of checkout. Payments may be processed by third-party providers such as Stripe and, where offered, Tamara. Those providers handle payment processing under their own terms and privacy practices.

You are responsible for any taxes, bank fees, exchange-rate differences, or other charges imposed by your payment provider unless applicable law requires otherwise.

5. Rescheduling, cancellations, and refunds

Clients are generally expected to cancel or reschedule at least 24 hours before an appointment. The platform may limit cancellation or rescheduling options inside that notice window.

Refund eligibility depends on the circumstances of the booking, the timing of the request, whether the session was cancelled by the therapist or platform, payment status, and any mandatory legal obligations. Where approved, refunds are typically returned to the original payment method.

6. Assessments and educational content

MindGood offers self-guided assessments and informational content to help users reflect on symptoms, relationships, stressors, and care options. These tools are for informational and educational use only.

Assessments do not create a therapist-client relationship, are not a diagnosis, and should not be used as a substitute for professional evaluation, emergency support, or medical advice.

If you use a shared assessment feature, such as a couples assessment, you confirm that you have permission to provide the invited participant's contact details for the purpose of delivering that invitation and the related shared results flow.

7. Therapist relationship and emergencies

If you book a session through MindGood, the clinical relationship is between you and the treating professional. That professional is responsible for their own clinical judgment, licensing obligations, session conduct, and care decisions.

MindGood is not an emergency or crisis-response service. Do not rely on the platform, email, WhatsApp, or routine support channels for urgent help. If you or someone else may be in immediate danger, at risk of self-harm, or experiencing a medical or psychiatric emergency, contact local emergency services or go to the nearest emergency facility immediately.

8. Communications

By using the Services, you agree that we may send operational communications related to your account or use of the platform, including verification messages, booking reminders, assessment emails, invitations, service notices, and support responses.

Marketing communications are handled separately where consent or opt-in is required. You can unsubscribe from non-essential promotional messages using the instructions in those messages.

9. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect information.

10. Intellectual property

MindGood, the website design, logos, content, assessments, reports, and software elements made available through the Services are owned by or licensed to MindGood and are protected by applicable intellectual property laws.

You may use the Services for personal, internal, and lawful purposes only. You may not copy, republish, sell, distribute, reverse engineer, or create derivative works from protected platform materials except where applicable law permits.

11. Third-party services and links

The Services may rely on or link to third-party tools and providers, including payments, analytics, email delivery, messaging, scheduling, and video-session infrastructure. We are not responsible for the independent terms, privacy notices, or uptime of those third-party services.

12. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the extent permitted by law, MindGood disclaims warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted access, error-free operation, the availability of any specific therapist, or that any assessment or educational content will be suitable for your particular needs.

13. Limitation of liability

To the extent permitted by law, MindGood and its affiliates, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, use, or data arising from or related to your use of the Services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in the platform, our services, legal requirements, or operational practices. The updated version becomes effective when posted on this page, unless we state otherwise.

15. Governing law

These Terms are governed by the applicable laws of the United Arab Emirates, without prejudice to any mandatory rights available to you under the law of your place of residence.

16. Contact

If you have questions about these Terms or need routine platform support, contact us at:

Nextauras Global Solutions FZ LLC
[email protected]
+971505188629
6th Floor, Meydan Grandstand, Nad Al Sheba 1, Meydan Road
Dubai, Dubai 9305
AE