MindGood - Frequently Asked Questions

Question 1

What is MindGood?

Accepted Answer

MindGood is a multilingual online mental health and therapy platform based in Dubai, UAE, that connects individuals with licensed psychologists who speak their native language. Our platform offers confidential online therapy sessions, psychological assessments, and support in Malayalam, Tamil, Hindi, Telugu, Kannada, Arabic, and English.

Question 2

How do I book an appointment with a psychologist in Dubai or the UAE?

Accepted Answer

Booking is simple. Browse our list of licensed psychologists, filter by language or specialization if needed, and select one that matches your requirements. On their profile page, you can view their availability and book a session directly through our integrated booking system.

Question 3

Are the psychologists licensed and qualified?

Accepted Answer

Yes, all psychologists on the MindGood platform hold valid licenses from recognized health authorities (such as CDA, DHA, or equivalent bodies depending on their jurisdiction) and have verified academic credentials and clinical experience.

Question 4

Is my information and therapy session confidential?

Accepted Answer

Absolutely. We use end-to-end encryption for all our video sessions and secure data storage protocols to ensure your privacy and confidentiality are maintained at all times, in accordance with international healthcare data standards.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards securely through our payment gateway. We also offer Buy Now, Pay Later options through Tamara for AED-priced bookings, allowing approved users to split payment into manageable installments.

Question 6

How does the Tamara payment option work?

Accepted Answer

Tamara allows you to split your total bill into interest-free installments. If your session is priced in AED, you can select Tamara at checkout and continue through their approval flow. The repayment schedule, verification, and final approval are handled directly by Tamara.

Question 7

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, you can cancel or reschedule your appointment up to 24 hours before the scheduled time without any penalty. Cancellations within 24 hours of the appointment time may be subject to a cancellation fee.

Question 8

What happens if I miss my scheduled session?

Accepted Answer

If you do not join your session (no-show), the full session fee is typically charged since the time was reserved specifically for you. Please contact our support team if you experience a genuine emergency.

Question 9

Do I need to download any software for the therapy session?

Accepted Answer

No downloads are required. Our video sessions take place directly in your web browser. Just ensure you have a stable internet connection, a working camera, and a microphone. We recommend using a desktop or laptop for the best experience.

Question 10

What should I do if I experience technical issues during a session?

Accepted Answer

First, try refreshing the page. If the issue persists, check your internet connection. Our platform also has a built-in chat feature you can use to communicate with your therapist. If the session cannot continue, contact support to reschedule.

Question 11

Can I get a prescription for medication through MindGood?

Accepted Answer

MindGood currently provides psychological counseling and therapy (talk therapy) provided by licensed psychologists. Psychologists do not prescribe medication. If you require psychiatric evaluation or medication, we recommend consulting a psychiatrist.

Question 12

Is online therapy suitable for severe mental health crises?

Accepted Answer

No. Online therapy is not recommended for severe mental health crises or emergencies. If you or someone you know is in immediate danger or experiencing a crisis, please contact local emergency services immediately.

Question 13

How long does a typical therapy session last?

Accepted Answer

A standard individual therapy session on MindGood lasts for 50 minutes. This allows time for deep exploration while giving the therapist 10 minutes for clinical notes before their next appointment.

Question 14

What languages do your psychologists speak?

Accepted Answer

Our psychologists collectively offer therapy in Malayalam, Tamil, Hindi, Telugu, Kannada, Urdu, Bengali, Arabic, and English. You can filter psychologists by language on our search page to find professionals who speak your preferred language.

Question 15

How do I prepare for my first therapy session?

Accepted Answer

For your first session, find a quiet, private space where you won't be interrupted. Have a good internet connection and test your camera and microphone beforehand. Consider what you'd like to discuss and any goals you have for therapy. It's normal to feel nervous — the first session is usually about getting to know each other and establishing comfort.

Question 16

What is the best online mental health platform in the UAE?

Accepted Answer

There is no single best online mental health platform for everyone. The right choice depends on factors such as therapist fit, language preference, clinical needs, budget, and booking convenience. MindGood focuses on multilingual care, transparent therapist profiles, and online booking for clients in Dubai, the UAE, and across the GCC.

Question 17

How much does online therapy cost in Dubai?

Accepted Answer

MindGood session prices start from AED 75. Final pricing varies by therapist, specialization, and session format, and each therapist profile shows the fee before you book. In the wider market, some other platforms may charge around AED 300 per session or more, depending on the provider and format. We also support card payments and Tamara for eligible bookings.

Question 18

Is online therapy effective for expats in the GCC?

Accepted Answer

Online therapy can be effective for many people, including expats in the GCC. It can make it easier to find therapists who match your language, cultural background, schedule, and preferred format of care. Whether it is the right option depends on your needs, the type of support you are seeking, and the therapist you choose.

MindGood UAE Online Therapy: Frequently Asked Questions