Privacy Policy

Last Updated: August 10, 2026

This Privacy Policy explains how MindGood, operated by Nextauras Global Solutions FZ LLC, collects, uses, stores, shares, and protects information when you use the MindGood website, therapist directory, booking tools, self-guided assessments, communications, and related services.

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information we collect

Depending on how you use MindGood, we may collect the following categories of information:

Information you provide directly

• Name, email address, phone number, country, timezone, and other contact details.
• Account credentials and profile information.
• Booking details, therapist preferences, language preferences, and support requests.
• Assessment responses, result-delivery email addresses, and follow-up preferences.
• Information submitted through intake, scheduling, onboarding, or contact forms.
• Partner or invitee contact details that you provide for shared tools such as couples assessments.

Payment and transaction information

• Booking amounts, currencies, payment status, transaction identifiers, and refund records.
• Payment details processed by third-party providers such as Stripe or Tamara.

Technical and usage information

• IP address, device type, browser, operating system, app or page interactions, and approximate usage logs.
• Referral URLs, timestamps, pages viewed, session activity, and feature interactions.
• Cookie preferences and consent choices.

2. How we collect information

We collect information in a few different ways:

• When you create an account, browse therapists, book services, complete assessments, or contact us.
• When clinicians, administrators, or support workflows update appointment or platform records.
• Automatically through cookies, similar technologies, and service logs.
• From service providers that help us process payments, host the platform, deliver communications, and run analytics.

3. How we use information

We use information to operate and improve MindGood, including to:

• Provide the website, account features, therapist directory, assessments, and booking tools.
• Match users with therapists based on language, specialty, and other preferences.
• Send booking confirmations, reminders, assessment results, partner invitations, and support messages.
• Process payments, refunds, and related financial records.
• Maintain platform security, prevent abuse, troubleshoot issues, and monitor performance.
• Understand product usage and improve the user experience.
• Comply with legal obligations, respond to valid requests, and protect our rights or the rights of others.

4. Cookies and tracking technologies

MindGood uses essential cookies and similar technologies required for core site functionality, such as maintaining sessions, saving preferences, and keeping the platform secure.

If you consent, we may also use optional analytics and marketing technologies to understand site usage, measure campaigns, and improve performance. Depending on your consent choice and configuration, these tools may include services such as Google Analytics, Meta Pixel, and PostHog.

You can manage optional cookie preferences through the consent banner when available, and you can also manage many browser-level cookie controls directly in your browser settings.

5. When we share information

We may share information in the following situations:

With therapists and care providers

If you book or request care, we may share the information needed to manage the appointment or support the care relationship, such as your name, contact details, booking details, preferences, and information you choose to provide during intake or scheduling.

With service providers

We work with vendors that support hosting, authentication, analytics, messaging, payments, scheduling, and communications. They receive only the information needed to perform services for us and are expected to protect it appropriately.

With invited participants

If you start a shared workflow, such as a couples assessment, we use the contact details you provide to send the invitation and manage that shared experience.

For legal, safety, and business reasons

We may share information when required by law, to respond to lawful requests, to investigate fraud or abuse, to protect rights and safety, or as part of a merger, acquisition, restructuring, or asset transfer.

6. Legal bases for processing

Where applicable, we process personal information on the basis of your consent, the need to provide requested services, our legitimate interests in running and improving the platform, and compliance with legal obligations.

7. Data retention

We retain information for as long as needed to provide the Services, maintain records of bookings and transactions, support legitimate business operations, resolve disputes, enforce our terms, and meet legal or compliance obligations.

Retention periods may vary depending on the type of information, whether you have an account, whether a booking or refund was processed, and whether the information is needed for support, safety, or legal reasons.

8. International data handling

MindGood serves users in Dubai, the UAE, and across multiple countries. Your information may be processed in the United Arab Emirates and in other jurisdictions where our service providers operate. These jurisdictions may have data-protection rules that differ from those in your location.

9. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of certain personal information we hold about you.

You may also have choices to:

• Update account or profile details.
• Manage optional cookie preferences.
• Unsubscribe from promotional communications.
• Request deletion or support help by contacting us.

We may need to verify your identity before acting on certain requests, and we may keep information where required for legal, safety, or operational reasons.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

No method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.

11. Children and age-sensitive use

MindGood is not intended for unsupervised use by young children. If information is submitted on behalf of a minor, the person providing that information must have the authority to do so. If you believe information has been submitted improperly, please contact us so we can review and respond.

12. Third-party websites and services

The Services may contain links to third-party sites or rely on third-party tools. Those third parties operate under their own terms and privacy notices, and we are not responsible for their separate practices.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, our providers, legal obligations, or our operating practices. When we do, we will post the updated version here and revise the "Last Updated" date above.

14. Contact us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at:

Nextauras Global Solutions FZ LLC
[email protected]
+971505188629
6th Floor, Meydan Grandstand, Nad Al Sheba 1, Meydan Road
Dubai, Dubai 9305
AE

You can also review our Terms and Conditions for the rules that apply to your use of the Services.